FREQUENTLY ASK QUESTIONS
If you are unable to find an answer to your question, please contact us at louwlititi@gmail.com.
We appreciate your interest in our tours. We understand that you may have some questions before finalizing your booking. For your convenience, we have provided a comprehensive list of frequently asked questions and our terms and conditions, which can be found on our website. These will provide you with all the necessary information on what is included in our tour, as well as details on fees, transportation, safety, and what to pack. We invite you to take the time to review this information before securing your preferred tour dates. We appreciate your interest and look forward to welcoming you on our exciting adventures.
Where can I find GreenJewel Adventures’ best travel deals?
Our latest deals and special offers are available on our website’s [Travel Agent Portal], where registered agents receive exclusive discounts, seasonal promotions, and commission-based incentives.
Can GreenJewel Adventures help me plan a customized trip?
Yes! We offer tailor-made experiences for travel agents and private groups. Whether it’s a multi-day hiking expedition, a day tour, or a safari adventure, we can customize your itinerary based on your client’s interests, fitness level, and travel schedule.
What documents do I need to travel internationally with GreenJewel Adventures?
International travelers must have a valid passport (with at least six months before expiry), a visa if required, and travel insurance. We also recommend carrying a copy of important documents in case of emergencies.
What is a slackpacking walk? What does this mean?
Slackpacking is a guided hiking experience where your luggage is transported for you, allowing you to enjoy the trail without carrying a heavy backpack. It combines adventure with comfort, ensuring a stress-free journey through nature.
What type of luggage should I bring?
We recommend a small daypack for essentials like water, snacks, sunscreen, and a camera. Your main luggage (for multi-day tours) should be a medium-sized soft bag or duffel (no hard suitcases), which will be transported for you.
What is the accommodation like?
Our accommodations vary depending on the tour:
- Hiking & Slackpacking Tours: A mix of lodges, campsites, and guesthouses.
- Day Tours: No accommodation required.
- Safari & Cultural Tours: Comfortable lodges, guest farms, or hotels in different towns.
What is the food like?
We provide nutritious, locally-inspired meals, including traditional Nama cuisine. We accommodate dietary preferences such as vegetarian, vegan, and gluten-free options with prior notice.
Electricity & Charging
· Electricity: Available at lodges and guesthouses but not at some remote camping sites.
· Phone Reception: Signal varies; some areas have limited coverage.
· Charging: Bring a power bank, as charging points may not always be available.
Is there phone reception
Please note that due to the remote nature of the hiking route, cell phone reception is limited and can only be picked up at certain areas, particularly on higher elevations and near the town. However, we do have solar charging points available to ensure your cell phones and power banks remain charged during your stay. Additionally, we would like to bring to your attention that load shedding may also have an impact on the network, therefore, we advise you to prepare accordingly for such circumstances.
What is the best time of the year to do the Hiking tour?
The best seasons for hiking are March–June and August–October, when the temperatures are moderate, and the landscapes are at their most scenic.
What fitness level should I be?
· Day Tours: Suitable for all fitness levels.
· Hiking & Slackpacking Tours: Moderate fitness required, as some hikes include rugged terrain and long walking distances.
· Safari Tours: No major fitness requirements, as transport is provided.
Can i get a lift with the support vehicle if i get tired??
Yes, for slackpacking tours, a support vehicle follows the group, allowing participants to take breaks if needed.
Can Children be part of the Tours.
· Day Tours & Safari Tours: Yes, children are welcome.
· Hiking & Slackpacking Tours: Recommended for children 13 years and older with parental supervision.
Can I book a private group tour with Green Jewel Adventures?
Yes! We specialize in private group tours for families, corporate teams, school groups, and travel agencies. Customized itineraries are available.
Do I need medical Insurance?
Yes, we highly recommend medical and travel insurance, especially for international travelers. This should cover medical emergencies, trip cancellations, and lost luggage.
What happens in an Emergency?
Our guides are trained in first aid and emergency response. In remote areas, evacuation plans are in place, and the nearest medical facility will be contacted if needed.
What if it Rains?
Our tours operate in most weather conditions. We recommend waterproof gear and extra layers for colder conditions. In extreme weather, an alternative route or activity may be arranged.
What is our cancellation policy?
We understand that travel plans can change, and we strive to be as flexible as possible. Our cancellation policy is as follows:
For Day Tours
- More than 14 days before the tour: Full refund minus a 10% admin fee.
- 7–14 days before the tour: 50% refund.
- Less than 7 days before the tour: No refund.For Multi-Day Hiking & Slackpacking Tours
- More than 30 days before departure: Full refund minus a 10% admin fee.
- 15–30 days before departure: 50% refund.
- Less than 15 days before departure: No refund.
For Safari & Customized Private Tours
- More than 60 days before departure: Full refund minus a 10% admin fee.
- 30–60 days before departure: 50% refund.
- Less than 30 days before departure: No refund.
No-Show Policy
If a guest fails to arrive for a scheduled tour without prior notice, no refunds will be issued.
Changes & Rescheduling
- Rescheduling is allowed based on availability. Any changes must be made at least 14 days before the tour date for day tours and 30 days before the tour date for multi-day tours.
- If a tour is rescheduled, the new date must be within 12 months of the original booking.
Cancellation by GreenJewel Adventures
- If a tour is canceled due to weather conditions, unforeseen circumstances, or insufficient bookings, guests will receive a full refund or the option to reschedule at no additional cost.
IS WATER SAFE TO DRINK?
Yes, we provide clean drinking water on all tours. However, in remote areas, we advise using bottled or filtered water.
HOW MUCH CASH SHOULD I BRING?
Most expenses are covered in your tour package, but we recommend bringing extra cash for souvenirs, drinks, or personal expenses. ATMs are available in major towns.
What should I pack?
Please see our recommended packing list below:
- Comfortable hiking shoes/boots
- Appropriate hiking clothing (quick-drying, breathable, warm layers, hat, gloves)
- Sunscreen, sunglasses, and a hat for sun protection
- Personal toiletries (including toilet paper and wet wipes)
- Insect repellent
- Water bottle or hydration system (at least 2L capacity)
- Snacks (energy bars, trail mix, etc.)
- Poncho or rain jacket
- Warm sleeping bag (temperature rated to at least 5°C)
- Small backpack or daypack
- Personal medication (if required)
- Cash for drinks, curios, and optional activities
Please note that the liquor store on the tour does supply a range of local beer, but if you prefer spirits or wine, please bring your own.
What is included in the tour?
✅ Accommodation (where applicable)
✅ Meals as per itinerary
✅ Guided tours with experienced local guides
✅ Cultural experiences and entrance fees
✅ Luggage transport service for slackpacking tours
✅ Transfers (where stated)
What is not included in the tour?
❌ Flights
❌ Travel insurance
❌ Personal expenses & optional activities,
❌ Extra drinks and snacks not mentioned in the package
Can we assist with travel arrangements before and after the tour, as well as accommodation?
Yes! We assist with pre- and post-tour accommodations, airport transfers, and itinerary planning to ensure a seamless travel experience.
Contact Us!!!